Operational Environment

Operational Environment

Air traffic controllers are generally considered one of the working groups having to deal with a highly demanding job. In fact, air traffic control entails a complex set of tasks requiring very high levels of knowledge and expertise, as well as the practical application of specific skills pertaining to cognitive domains (e.g. spatial perception, information processing, logic reasoning, decision making), communicative aspects and human relations. (Costa, 1995) It is not surprising that so much attention is given to the Operational Environment in which ATCOs operate, as it has a direct impact on many facets of the job itself: safety, ergonomy, performance and stress management, inter alia.

 

 

DEFINITION OF OPERATIONAL ENVIRONMENT

Costa (1995) identified five aspects of the operational environment that have a significant impact on the performance, behaviour and stress level of the air traffic controller. While the study was primarily targeting stress, these elements can be linked to other facets of the work and affect directly ATM operations:

External socio-economic environment

  • Legislation, international and national directives
  • Social support

Technology and work organization

  • Improving job planning and reliability of the work systems
  • Reduction of working times and arrangement of working teams and rest pauses in relation to the workload
  • Arrangement of shift schedules according to psycho-physiological and social criteria
  • Participation in decision making

Intervention in working place and task structure

  • Improving the work environment
    • Lighting
    • Noise
    • Microclimatic conditions and indoor air quality
  • Arranging workplaces according to ergonomic criteria
    • Workstation design
    • Working with visual displays units
    • Sitting postures

Intervention to improve individual responses and behaviour

  • Individual ways of coping with stress
  • Selection and training
  • Counselling and other supporting measures at company level

Specific intervention for health protection and promotion

  • Appropriate medical surveillance

(Source: Costa, G.: “Occupational stress and stress prevention in air traffic control.” (Geneva, International Labour Office (ILO), 1995).

 

What falls under Operational Environment?

With such a large array of areas of interest, the Operational Environment domain is vast. As regards air traffic control, it encompasses inter alia the following aspects:

  • Professional and industrial relations;
  • Minimum service;
  • Single / Lone Person Operations (SPO);
  • Four Eyes Principle (4EP);
  • Performance Indicators;
  • Cognitive processes in ATC;
  • Working environments and ATC systems;
  • Automation / Human factors;
  • Duty rosters, work and rest schemes, vacation scheme, extra duty, extended duty and staffing
  • Remuneration principles, early retirement and retirement;
  • Regulatory framework in ATM.

For more information, visit one of the following WIKIFATCA pages:

Operational Environment 119

  1. AAS 1.13 DETERMINING OPERATIONS READINESS OF NEW ATM SYSTEMS
  2. ADME 2.15 REMOTE AND VIRTUAL TOWER
  3. Air Traffic Control Officer Job Description
  4. Air Traffic Controllers’ Physical Fitness Programme
  5. Airport Infrastructure Development
  6. ANSP Key Performance Indicators (KPIs)
  7. ATCOs and Professionalism
  8. ATCOs with Disabilities
  9. ATS 3.14 VIRTUAL CENTERS AND FUNCTIONAL AIRSPACE BLOCKS
  10. ATS 3.44 MOVING TO A NEW FACILITY
  11. Automation and the ATCO – Human Factors Consideration
  12. Changed Working Conditions Under Privatisation
  13. CISM Programmes Throughout IFATCA Member Associations
  14. Clarification of Sector Manning Principles
  15. Counselling as a Means of Reducing Stress Among Air Traffic Controllers
  16. Critical Incident Stress Management – Update of IFATCA Policy on Stress
  17. CRT/VDU Work When Pregnant
  18. Data Bank of Jurisprudence Update and New Questionnaire
  19. Determining And Result Of Inadequate Staffing
  20. Distractions at Workplace
  21. Draft Convention for the Profession of Air Traffic Controllers
  22. Early Retirement
  23. Equal Opportunities Legislation
  24. Extra Duty
  25. Fatigue in ATC
  26. Female ATCOs and Shift Work
  27. Future ATM Systems of the Next Century
  28. IFATCA Information Handbook
  29. IFATCA Information Handbook
  30. IFATCA Information Handbook
  31. IFATCA’s Role in the Area of Professional and Industrial Issues
  32. Industrial Action in ATC
  33. Industrial Relations under ILO Conventions
  34. INFO 12.1.1 INTRODUCTION
  35. INFO 12.1.2 PURPOSE OF THE IHB
  36. INFO 12.1.3 CONTENTS AND DISTRIBUTION
  37. INFO 12.1.4 METHOD OF UPDATING
  38. Information Handbook
  39. Intimidation of the Air Traffic Controller
  40. Intimidation of the Controller
  41. Intimidation of the Controller
  42. Intimidation of the Controller
  43. Legal Liability Aspects of Inadequate Staffing
  44. Legal Rights of Pregnant ATCOs
  45. Loss of Licence
  46. Management/Controller Relationships
  47. MED 9.1.1 GENERAL
  48. MED 9.2.10 VIGILANCE DURING OPS SHIFTS
  49. MED 9.2.3 STRESS AND STRESS MANAGEMENT
  50. MED 9.2.9 ATCOS WITH DISABILITIES
  51. Medical Effects of Night Shifts
  52. Monitoring Developments in the FAA
  53. Monitoring Privatisation/commercialisation in ATC
  54. Nightshift Policy and Fatigue Management
  55. Ocular Disease and Ocular Fatigue Due to the Working Environment in ATC
  56. Performance Indicators
  57. Performance Indicators in Context
  58. Performance Measurement in ATC
  59. Privatisation Of The Canadian Air Navigation System
  60. Productivity and Performance Indicators
  61. Remuneration of Air Traffic Controllers
  62. Report of the Ad Hoc Committee on the ILO
  63. Report of the Liaison Officer to Int’l Organisations – Geneva
  64. Report on Committee C
  65. Report on the Information Hand Book (IHB) – 2019
  66. Rescinding Resolution C14 from Costa Rica Conference
  67. Review Method of Updating the Information Handbook
  68. Review of Human Factor Aspects of Social and Labour Aspects, Hours of Work and Retirement and Pension
  69. Review of IFATCA Existing Policies – Familiarisation Flights for ATCOs
  70. Review of IFATCA Policy
  71. Review of ILO Conclusions
  72. Review of Part IV – Professional Policy of the TPM
  73. Review of Policy: Single Person Operations in ATC (SPO)
  74. Review of Retirement Policy
  75. Review of Single Person Operations Policy and Four Eyes Principle
  76. Review of the IFATCA Vision Document
  77. Review of WC (Working Conditions) – Professional Policy of the TPM
  78. Review Policy on Hours of Work
  79. Review Policy on Privatization
  80. Review Policy on Stress Management
  81. Revision and Review on the Ageing ATCO and Retirement Age for ATCOs Policy
  82. Screen Design Process
  83. Single Person Operations – Four Eyes Principle (4EP)
  84. Single Person Operations in ATC
  85. Staff Shortages in Air Traffic Control
  86. Study of Automation – Controller Training
  87. Study on the Correlation Between Compensation for Loss of Licence, Early Retirement Programme, Medical Checks, Proficiency Checks and Conditions of Employment
  88. Study Operations in a Paper Stripless Environment
  89. Team Resource Management
  90. Technical Aspects of Medium Term Conflict Detection
  91. Terms of Reference – SC4 Human and Environmental Factors in ATC
  92. The Ageing Controller
  93. The Fountain of Wellbeing
  94. The ILO Meeting of Experts on Problems Concerning Air Traffic Controllers
  95. The Use of Safety Nets in ATM
  96. Update on Commercialisation of Air Traffic Services
  97. Virtual Centres – Review ATS 3.15 Functional Blocks of Airspace
  98. WC 8.1.1 IFATCA’s ROLE IN THE AREA OF PROFESSIONAL AND INDUSTRIAL ISSUES
  99. WC 8.1.2 ORGANISATIONS
  100. WC 8.1.6 SINGLE / LONE PERSON OPERATIONS (SPO)
  101. WC 8.1.7 FOUR EYES PRINCIPLE (4EP)
  102. WC 8.2.1 METHODS OF DETERMINING CONDITIONS OF OPERATION AND SERVICE
  103. WC 8.2.2.1 MONITORING PRIVATISATION / COMMERCIALISATION IN ATC
  104. WC 8.2.3 WORKING ENVIRONMENTS AND WC 8.2.4 ATC SYSTEMS
  105. WC 8.3.1 DUTY ROSTERS
  106. WC 8.3.2 WORK AND REST SCHEME
  107. WC 8.3.3 VACATION SCHEME
  108. WC 8.3.4 RECENCY AND COMPETENCY
  109. WC 8.3.5 EXTRA DUTY
  110. WC 8.3.6 STAFFING
  111. WC 8.3.7 AGEING ATCOS
  112. WC 8.4.1 GENERAL PROVISIONS
  113. WC 8.4.2 REMUNERATION PRINCIPLE
  114. WC 8.5.1 RETIREMENT
  115. WC 8.5.2 EARLY RETIREMENT
  116. WC 8.5.3 EXTENDED DUTY
  117. WC 8.6.1 LOSS OF LICENCE
  118. Work and Rest Scheme
  119. Working with Unserviceable or Inadequate Equipment

Last Update: September 19, 2020  

October 27, 2019   277   superman    WIKI  

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