Operational Environment

Operational Environment

Air traffic controllers are generally considered one of the working groups having to deal with a highly demanding job. In fact, air traffic control entails a complex set of tasks requiring very high levels of knowledge and expertise, as well as the practical application of specific skills pertaining to cognitive domains (e.g. spatial perception, information processing, logic reasoning, decision making), communicative aspects and human relations. (Costa, 1995) It is not surprising that so much attention is given to the Operational Environment in which ATCOs operate, as it has a direct impact on many facets of the job itself: safety, ergonomy, performance and stress management, inter alia.

 

 

DEFINITION OF OPERATIONAL ENVIRONMENT

Costa (1995) identified five aspects of the operational environment that have a significant impact on the performance, behaviour and stress level of the air traffic controller. While the study was primarily targeting stress, these elements can be linked to other facets of the work and affect directly ATM operations:

External socio-economic environment

  • Legislation, international and national directives
  • Social support

Technology and work organization

  • Improving job planning and reliability of the work systems
  • Reduction of working times and arrangement of working teams and rest pauses in relation to the workload
  • Arrangement of shift schedules according to psycho-physiological and social criteria
  • Participation in decision making

Intervention in working place and task structure

  • Improving the work environment
    • Lighting
    • Noise
    • Microclimatic conditions and indoor air quality
  • Arranging workplaces according to ergonomic criteria
    • Workstation design
    • Working with visual displays units
    • Sitting postures

Intervention to improve individual responses and behaviour

  • Individual ways of coping with stress
  • Selection and training
  • Counselling and other supporting measures at company level

Specific intervention for health protection and promotion

  • Appropriate medical surveillance

(Source: Costa, G.: “Occupational stress and stress prevention in air traffic control.” (Geneva, International Labour Office (ILO), 1995).

 

What falls under Operational Environment?

With such a large array of areas of interest, the Operational Environment domain is vast. As regards air traffic control, it encompasses inter alia the following aspects:

  • Professional and industrial relations;
  • Minimum service;
  • Single / Lone Person Operations (SPO);
  • Four Eyes Principle (4EP);
  • Performance Indicators;
  • Cognitive processes in ATC;
  • Working environments and ATC systems;
  • Automation / Human factors;
  • Duty rosters, work and rest schemes, vacation scheme, extra duty, extended duty and staffing
  • Remuneration principles, early retirement and retirement;
  • Regulatory framework in ATM.

For more information, visit one of the following WIKIFATCA pages:

Operational Environment 86

  1. AAS 1.13 DETERMINING OPERATIONS READINESS OF NEW ATM SYSTEMS
  2. ADME 2.15 REMOTE AND VIRTUAL TOWER
  3. Air Traffic Control Officer Job Description
  4. Air Traffic Controllers’ Physical Fitness Programme
  5. ATCOs and Professionalism
  6. ATCOs with Disabilities
  7. Automation and the ATCO – Human Factors Consideration
  8. Changed Working Conditions Under Privatisation
  9. Clarification of Sector Manning Principles
  10. Counselling as a Means of Reducing Stress Among Air Traffic Controllers
  11. Critical Incident Stress Management – Update of IFATCA Policy on Stress
  12. CRT/VDU Work When Pregnant
  13. Data Bank of Jurisprudence Update and New Questionnaire
  14. Determining And Result Of Inadequate Staffing
  15. Draft Convention for the Profession of Air Traffic Controllers
  16. Early Retirement
  17. Equal Opportunities Legislation
  18. Extra Duty
  19. Fatigue in ATC
  20. Female ATCOs and Shift Work
  21. Future ATM Systems of the Next Century
  22. IFATCA Information Handbook
  23. IFATCA Information Handbook
  24. IFATCA Information Handbook
  25. IFATCA’s Role in the Area of Professional and Industrial Issues
  26. Industrial Action in ATC
  27. Industrial Relations under ILO Conventions
  28. INFO 12.1.1 INTRODUCTION
  29. INFO 12.1.2 PURPOSE OF THE IHB
  30. INFO 12.1.3 CONTENTS AND DISTRIBUTION
  31. INFO 12.1.4 METHOD OF UPDATING
  32. Information Handbook
  33. Intimidation of the Air Traffic Controller
  34. Intimidation of the Controller
  35. Intimidation of the Controller
  36. Intimidation of the Controller
  37. Legal Liability Aspects of Inadequate Staffing
  38. Legal Rights of Pregnant ATCOs
  39. Loss of Licence
  40. Management/Controller Relationships
  41. MED 9.1.1 GENERAL
  42. MED 9.2.10 VIGILANCE DURING OPS SHIFTS
  43. MED 9.2.3 STRESS AND STRESS MANAGEMENT
  44. MED 9.2.9 ATCOS WITH DISABILITIES
  45. Medical Effects of Night Shifts
  46. Monitoring Developments in the FAA
  47. Monitoring Privatisation/commercialisation in ATC
  48. Nightshift Policy and Fatigue Management
  49. Ocular Disease and Ocular Fatigue Due to the Working Environment in ATC
  50. Performance Indicators
  51. Performance Indicators in Context
  52. Privatisation Of The Canadian Air Navigation System
  53. Productivity and Performance Indicators
  54. Remuneration of Air Traffic Controllers
  55. Report of the Ad Hoc Committee on the ILO
  56. Report of the Liaison Officer to Int’l Organisations – Geneva
  57. Report on Committee C
  58. Review Method of Updating the Information Handbook
  59. Review of Human Factor Aspects of Social and Labour Aspects, Hours of Work and Retirement and Pension
  60. Review of IFATCA Existing Policies – Familiarisation Flights for ATCOs
  61. Review of IFATCA Policy
  62. Review of ILO Conclusions
  63. Review of Policy: Single Person Operations in ATC (SPO)
  64. Review of Retirement Policy
  65. Review of Single Person Operations Policy and Four Eyes Principle
  66. Review of the IFATCA Vision Document
  67. Review Policy on Hours of Work
  68. Review Policy on Privatization
  69. Review Policy on Stress Management
  70. Single Person Operations – Four Eyes Principle (4EP)
  71. Single Person Operations in ATC
  72. Staff Shortages in Air Traffic Control
  73. Study of Automation – Controller Training
  74. Study on the Correlation Between Compensation for Loss of Licence, Early Retirement Programme, Medical Checks, Proficiency Checks and Conditions of Employment
  75. Study Operations in a Paper Stripless Environment
  76. Team Resource Management
  77. Technical Aspects of Medium Term Conflict Detection
  78. Terms of Reference – SC4 Human and Environmental Factors in ATC
  79. The Ageing Controller
  80. The Fountain of Wellbeing
  81. The ILO Meeting of Experts on Problems Concerning Air Traffic Controllers
  82. The Use of Safety Nets in ATM
  83. Update on Commercialisation of Air Traffic Services
  84. WC 8.1.1 IFATCA’s ROLE IN THE AREA OF PROFESSIONAL AND INDUSTRIAL ISSUES
  85. Work and Rest Scheme
  86. Working with Unserviceable or Inadequate Equipment

Last Update: September 19, 2020  

October 27, 2019   166   superman    WIKI  

Comments are closed.


  • Search Knowledgebase